Working Student IS Help Desk

Your Title: Working Student IS Help Desk

Job Location: Raunheim, Germany

Our Department: Corporate Information Systems

This is a Summer internship position from April to September 2025.

Skills for success:

• Fluent in German and good oral and written communication skills in English.

• Organized with an attention to detail.

• Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications.

• Remains open to others’ ideas, and exhibits willingness to try new things.

• Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

• Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

• Teamwork and collaboration.

• Professionalism and strong work ethic.

What You Will Do:

• Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.

• Support walk up requests for technical support.

• Setup and configure new computer equipment.

• Troubleshoot and repair computer hardware.

• Troubleshoot software issues and help end-users regain productivity.

• Assist with organizing equipment inventory.

• Assist with recycling equipment inventory.

• Work on projects as needed.

Goals of the Internship:

• Learn the aspects of information systems and technology services.

• Hands on learning experience in the technology arena.

• Learn how to work and be effective in a team environment.

• Learn how to communicate well with various employees from around the world.

• Learn how to troubleshoot computer problems effectively in conjunction with other IS staff from various teams.

Job Location

The office in Raunheim is the HQ for 10 sites in Germany with a total of 50 users in Raunheim plus 800 in different German Sites. It has been renovated in 2022 and offers modern IT Technology & Environment and open spaces.

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience.  Our team is cohesive, supportive, and we are proud of what we do.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Summary

• Location: Germany - Raunheim
• Type: Part time