Stuttgart: Internship in Rollout Management for CX Measurement and Insights starting May 2025

Mercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.

The rollout activities for physical (retail) touchpoints began in March 2025. The Customer Experience Measurement and Insights team is seeking a Rollout and Project Management Intern with the following responsibilities:

• Rollout Management
  • Support market Key Accounts with communication tasks
  • Manage technical requirements from stakeholders
  • Evaluate, prioritize, and steer timely project implementation
  • Coordinate with markets, regions, IT, development teams, and external partners
  • Prepare presentations and reports for project management

This role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. The successful candidate will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity. 

• Studies in the field of business administration, economics, business informatics, or related field
• Prior internship or working student assignments in digital product rollouts and project management topics are a plus
• Knowledge of data protection topics is an advantage
• Experience using project management tools such as JIRA and Confluence
• Proficiency in English (German is a plus)
• Strong communication and customer orientation skills
• Ability to balance interests of different stakeholders
• Teamwork and adaptability
• Creativity and implementation strength
• Affinity for agile working methods

Additional information:

It doesn’t work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.

Please find the criteria of employment "here".

Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.

We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: SBV-Zentrale@mercedes-benz.com

Please understand that we no longer accept paper applications and that there is no right to get your documents returned.

If you have any questions regarding the application process, please contact HR Services by e-mail at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).