Düsseldorf: Internship Consumer Service EU

About this Position
What youll do

• Support the preparation of content and master material for upcoming product launches and relaunches in Beauty Care as well as Laundry Homecare for consumer services of all EU markets
• Participate in cross-functional meetings, develop consumer relevant questions and align the answers with various stakeholders (e.g. Marketing, R&D, Legal, Issue Management)
• Actively contribute to the implementation of the master information assets into a knowledge base for different communication channels
• Establish and maintain a glossary as well as developing training material
• Responsibility for the translations of Q&As (brand and HCB projects) as well as textblocks of most common consumer complaints and responses
• Steer the data entry harmonization including categorizing consumer feedback for the most relevant complaints on the CRM platform
• Gain a broad overview of consumer service and the broader scope of EU Marketing with wide array of stakeholders such as global/regional/local marketing, R&D, Legal, Issue Management, consumer service agents and technical/digital experts

What makes you a good fit

• Master's student in (international) business, marketing or communication science
• Practical experience in the field of marketing, consumer service or public relations, through previous internships in the FMCG industry or in an agency
• Fluent language skills in English
• Confidence in dealing with common MS Office applications (especially PowerPoint and Excel)
• Keen interest in marketing innovation, strategic thinking, process improvement and trends in the field of Fast-Moving Consumer Goods
• Affinity for writing combined with creativity and a sense for good texts and speech
• Appreciation for working in an international team, that is characterized by reliability and have a high level of entrepreneurial spirit & networking skills
• Show a passion for constant changes and describe yourself as open-minded, communicative, well organized  
• Availability as of January 2026

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Attractive Remuneration
• Flexible working hours
• Global Experience
• Interns Community

We offer you an attractive salary between 1.050-2.095 gross per month. The exact amount of the remuneration depends on the desired duration, the type of internship (voluntary or mandatory) and existing degrees.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.